SODA

The Interaction of Discourse Modality and User Expectations in Human-Computer Dialog

Karlgren, Jussi (1992) The Interaction of Discourse Modality and User Expectations in Human-Computer Dialog. Licentiate thesis, Stockholm University.

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Abstract

This study discusses the behavior of people towards natural language interfaces. It draws parallels to the behavior of people towards other people, and discusses how far these parallels can be stretched. A small experimental study of users performing tasks using a natural language interface to a database is presented, and the results related to the discussion. The main points made are 1 that new modalities like the one used in typical human computer interaction - written interactive communication - are problematic for new users, from lack of conventions; 2 and that users' attitudes towards computers and of the system's linguistic and other competence shape much of the interaction, and that these attitudes change, and that thus the important factor to take into account in system design is not what the initial attitudes are but rather what the process of changing them is and how to utilize the process of change to teach the user the system language and interaction modality.

Item Type:Thesis (Licentiate)
Subjects:H. Information Systems > H.5 INFORMATION INTERFACES AND PRESENTATION (e.g., HCI) (I.7)
ID Code:53
Deposited By:Userware Researcher
Deposited On:25 Oct 2005
Last Modified:18 Nov 2009 15:51

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