How Users Adapt to Natural Language Interfaces

Karlgren, Jussi (1992) How Users Adapt to Natural Language Interfaces. In: Workshop on Empirical Models and Methods for Natural Language Dialogue Systems at the Third Conference on Applied Natural Language Processing (ANLP), Trento, Italy. (Unpublished)



Posing complex database queries in informal natural language is a nontrivial task, and users have to learn a language to do this in. This study of natural language database queries indicates that people seem to recycle vocabulary and even syntactic constructions from the system output. A consequence for system design is that an interactive system should output language that a user can use, and set right interaction breakdowns with examples of acceptable language rather than error messages, thus utilizing the natural communicative and adaptive behavior of users.

Item Type:Conference or Workshop Item (Paper)
ID Code:135
Deposited By:Userware Researcher
Deposited On:13 Nov 2005
Last Modified:18 Nov 2009 15:53

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